National Center for Quality Records, 1987-2002
KC Manuscript Collection 513
INTRODUCTION
Title: National Center for Quality Records
Collection Number: Kingsport Community Manuscript Collection (KCMC) 513
Physical Description: 10 linear feet
Creator: National Center for Quality
Repository: Archives of the City of Kingsport
ADMINISTRATIVE INFORMATION
Provenance: The National Center for Quality Records collection was donated to the Archives of the City of Kingsport by Wiley E. Ring III in February, 2011.
Access/Restrictions: There are no restrictions on use of this collection for research purposes. The researcher assumes full responsibility for observing all copyright, property, and libel laws as they apply.
Processed by: This collection was processed by Kari Roueche and opened for research in July, 2013.
COLLECTION CITATION
This collection should be cited as:
National Center for Quality Records, 1987-2002. KC Manuscript Collection 513, Archives of the City of Kingsport, Tennessee.
BIOGRAPHICAL/HISTORICAL NOTE
In 1985, Kingsport Mayor Hunter Wright appointed a special quality commission to implement a “Quality First” program and under chamber president Bill Ring an advisory board of industry and business leaders functioned in the community in this capacity. Under the tutelage of national and regional quality improvement associations, a 7-day workshop was conducted at Northeast State Technical College and since 1986 these community collaborations continued.
On October 7, 1987, the National Center for Quality, Kingsport, Tennessee was incorporated. On April 20, 1989 this was amended to National Center for Quality (NCQ) and was recognized with 501©(3) status in September of that year. Their first board meeting convened in January of 1990. In 1994, a full-time executive director was hired, Richard Hill, and the Center moved its operations to Northeast State.
The NCQ’s mission was to create communities of excellence by achieving improvements in quality and productivity in business, government, industry, and service organizations by offering the following services: consulting, education and training, referral, and technology development.
SCOPE AND CONTENT
The materials in this collection include meeting documentation, correspondence with clients and quality partners, course outlines, and agreements between the NCQ and their seminar instructors.
SUBJECTS
Benchmarking (Management)
Malcolm Baldridge National Quality Award
Tennessee
Total quality management
ARRANGEMENT
This collection is arranged into four series with no subseries.
SERIES DESCRIPTIONS
Series I, Organizational Files, 1987-1996, Boxes 1-2
This series contains minutes for various National Center for Quality (NCQ) committees and full and executive board meetings. It contains several histories and vision statements of the organization as well as several notebooks compiled by members for use in their duties. The series is arranged chronologically.
Series II, Seminars, 1989-1995, Boxes 3.
This series contains material about the organization and planning of seminars and the topic, instructors, and attendees associated with them. The series is arranged chronologically.
Series III, Client Files, 1989-1995, Box 4.
This series contains files related to clients of the NCQ and certain special projects.
Series IV, Health Improvement Partnership Projects, 1989-2002, Box 4.
This series contains member folders and organizational materials for Community Health Improvement Partnership (CHIP) and Kingsport Area Health Improvement Project (KAHIP); which are two organizations that resulted from the quality and process improvement efforts of NCQ, its members and community partners. The series is organized alphabetically.
BOX AND FOLDER LIST
Series I, Organizational Files, 1987-1996, 1-2.
Box 1
1. National Quality Center (NCQ) Vision and Information, 1987-1990
2. Member Folder-Dick Hale, 1988-1990
3. Member Folder-Al Thomas, 1988-1991
4. NCQ-Bristol, 1990
5. Agendas & Minutes, 4 June 1990 – 2 July 1990
6. Full Board Meeting, 6 August 1990 – 10 September 1990
7. Agenda & Minutes, 10 September 1990 – 4 October 1990
8. Agenda & Minutes, 1 November 1990- 5 December 1990
9. Letter of Authority-Al Thomas, 1991
10. Brochures-NCQ, 1991-1994
11. Full Board Meeting, 3 January 1991
12. Full Board Meeting, 7 February 1991
13. Full Board Meeting, 7 March 1991
14. Executive Committee Meeting, 2 April 1991
15. Full Board Meeting, 4 April 1991
16. Full Board Meeting, 2 May 1991
17. Full Board Meeting, 6 June 1991
18. Full Board Meeting, 2 July 1991
19. Full Board Meeting, 5 September 1991
20. Full Board Meeting, 3 October 1991
21. Leading the Quality Transformation, November 1991
22. Executive Committee Meeting, 19 November 1991
23. Full Board Meeting, 5 December 1991
24. Minutes and Agendas, 2 January 1992 – 6 February 1992
25. Full Board Meeting, 6 February 1992
26. Full Board Meeting, 5 March 1992
27. Executive Committee Meeting, 2 April 1992
28. Executive Committee Meeting, 4 May 1992
29. Executive Committee Meeting, 12 May 1992
30. Budget Committee Meeting, 26 May 1992
31. Executive Committee Meeting, 4 June 1992
32. Full Board Meeting, 2 July 1992
33. Full Board Meeting, 1 August 1992
34. Board Business, 13 July 1992- 27 August 1992
35. Executive Committee Meeting, 2 September 1992
36. Full Board Meeting, 1 October 1992
37. Tennessee Quality Award Agreement, 1 October 1992
Box 2
1. Certificate of Appreciation, ASQC, 1993
2. Full Board Meeting, 11-14 January 1993
3. Executive Committee Meeting, 3 February 1993
4. Full Board Meeting, 11 February 1993
5. Orientation Notice, 11 February 1993
6. Executive Committee Meeting, 8 March 1993 – 11 March 1993
7. Executive & Full Board Meetings, 8 April 1993 – 13 May 1993
8. Executive Committee Meeting Records, 13 May 1993 – 10 June 1993
9. Executive Committee Minutes, 10 June 1993
10. Full Board Meeting, 8 July 1993
11. Executive Committee Minutes, 12 August 1993
12. Executive Committee Minutes, 9 September 1993
13. Kingsport Tomorrow Update, September – November 1993
14. Executive Committee Minutes, 14 October 1993
15. Full Board Meeting, 14 October 1993
16. Full Board Meeting, 7 November 1993
17. Executive Committee Minutes, 11 November 1993
18. Executive Committee Minutes, 13 December 1993
19. Executive Committee Meeting, 17 December 1993
20. National Center for Quality – Committee Member Folder, 1993-1995
21. ASQC Correspondence, 1994
22. Duke Oaks Agreement, 1994
23. Aplomet-Duke Oaks, 1994
24. Letter of Authority-Richard Hill, 1994
25. Committee Members, 1994
26. Executive Committee Meeting, 6 January 1994
27. Full Board Minutes, 6 January 1994
28. Executive Meeting Minutes, 24 January 1994
29. Executive & Board Minutes, 7 April 1994
30. Executive Committee Minutes, 5 May 1994
31. Executive Community Meeting, 2 June 1994
32. Board of Directors, 27 June 1994
33. Board of Directors, 7 July 1994
34. Executive Committee Meeting, 7 July 1994
35. Minutes & Agenda, 2 June 1990 – 7 July 1994
36. Executive Committee Meeting, 4 August 1994
37. Executive Committee Meeting, 1 September 1994
38. TQA Course – Faculty & Application, October – November 1994
39. Executive Committee Meeting, 6 October 1994
40. Board of Directors Meeting, 6 October 1994
41. American Automated Answering Service, 1994-1995
42. Board of Directors – Renewals & Resignations, January 1995
43. Media Release, 28 March 1995
44. Members, 1996
45. History, undated 1 of 2
46. History, undated 2 of 2
47. Joe Jenney Resolution, undated
48. Vision, Mission, Structure, undated
Series II, Seminars, 1989-1995, 3
Box 3.
1. Quality Seminar, 18-20 April 1989
2. Leading the Quality Transformation, November 1989
3. Leading the Quality Transformation-Bristol, 1990
4. Leading the Quality Transformation Miscellaneous, 1990
5. Leading the Quality Transformation, September 1990
6. Malcolm Baldridge Self-Assessment, 3-4 December 1990
7. Course Description, 1991
8. Leading the Quality Transformation Comments, 1991
9. Executive Follow-up, 1 April 1991
10. Total Quality Management, May-June 1991
11. Small Business Course, June 1991
12. Malcolm Baldridge Self-Assessment, 26-27 June 1991
13. Quality in Healthcare Seminar, 5-6 August 1991
14. Malcolm Baldridge Self-Assessment, August-September 1991
15. Benchmarking, 24 September 1991
16. Surveying Customer Needs, 27 September 1991
17. Leading the Quality Transformation, October-November 1991
18. Leading the Quality Transformation Handout, November 1991
19. State Quality Network Forum, 1992
20. Healthcare Conference, 23-24 April 1992
21. Healthcare Conference Evaluation, 23-24 April 1992
22. Facilitation Skills, 25-26 January 1993
23. Healthcare Conference, 25-26 March 1992
24. Healthcare Conference Contracts, 25-26 March 1993
25. Healthcare Conference Miscellaneous, 25-26 March 1993
26. Taguchi Methods, October 1993-April 1994
27. Healthcare Quality Management, 1994
28. Total Quality Management Series, 1994
29. Healthcare Quality Planning Team, 1994
30. Orientation-New Board Member, 1994 & undated
31. Healthcare Meeting, February 1994
32. Healthcare Conference, April 1994
33. Healthcare Quality Management Conference Evaluation, April 1994
34. Healthcare Seminar, 13 April 1994
35. Healthcare Conference, 14-15 April 1994
36. Healthcare Conference Story Boards, 14-15 April 1994
37. Tennessee Quality Award Pilot, 2 June 1994
38. Mechanical Inspector Certification, October 1994
39. Juran-Last Word, 18 October 1994
40. Quality Forum, 25 October 1994
41. Tennessee Quality Award Course, 20 January 1995
42. Cost of Quality Course, February 1995
43. Tennessee Quality Award Course, 8 February 1995
44. Performance Management, undated
Series III, Client Files, 1989-1995, 4
Box 4
1. Arcata Graphics, 1990
2. Department of Labor, 1990
3. Department of Labor, Miscellaneous, 1990
4. Greater Tri-Cities Business Alliance, 27 January 1993
5. Heritage National Health Plan, 1990
6. IPC Dennison, 1990-1991
7. Kingsport Times-News, 1995
8. Pal’s-Tom Crosby, 1995
9. Tennessee Quality Award, undated
10. TQA Board of Directors Meeting, 13 August 1992
11. TQA Board of Directors Meeting, 7 January 1993
12. TQA Budget Proposal, 1992-1993
13. TQA Case Studies, 1992-1993
14. TQA Correspondence, 1992-1994
15. Virginia Productivity Award, 1989-1990
Series IV, Health Improvement Partnership Projects, 1989-2002, 4
16. Community Health Improvement Partnership (CHIP), 2001-2002
17. CHIP Member Folder, 1999-2002
18. CHIP Member Folder, 2000-2002
19. Kingsport Area Health Improvement Project (KAHIP), 1989-1993
20. KAHIP Committee Member Folder, 1999-2000
