Kingsport Public Library Policies


Borrower Classification & Limitations

Borrowing Items

Overdue Fines & Fees

Get a Library Card

Hotspot and Chromebook Policy

Code of Conduct

Internet Policy

Laptop Computer/Portable Electronic Device Policy, In Library Use Policy

Social Media Policy

Exhibit & Display Cases

Meeting Room Policy

Patron Record Confidentiality Policy

Parent/Guardian Registration Form for Therapy Dog Reading Sessions

Interlibrary Loan Policy

Makerspace Policy

Selection of Materials

Fine & Fee Schedule


Youth Ages 17 and under living within 50 miles of the library.

Must apply in person with parent, legal guardian, or responsible adult.

Can check out books & AV (except DVDs and video games) *parents designate whether internet access is allowed
Teen Ages 13-17 living within 50 miles of the library.

Must present a government issued photo ID. (if photo ID does not show current address, please bring proof of current address)

Can check out books & AV (except DVDs and video games)
Regular Ages 18+ living within 50 miles of the library.

Must present a government issued photo ID. (if photo ID does not show current address, please bring proof of current address)

Can check out any type of circulating materials
eCard Residents living within 50 miles of library. Provide Name, email address, and zip code by phone or electronically.
Students attending a school within Library Service Area
Teachers can contact Youth Services to obtain cards
Can ONLY access electronic resources provided by the library
Cannot access public internet computers
Internet Only Ages 18+ with a photo ID. Can use the Internet only
Limited Temporary residents (< 12 months) Can check out any type of circulating materials in our collection (limited to 4 items)
Organization Organization must be located within the City of Kingsport

Organization can contact Circulation to obtain card with letter on organization letterhead.

Can check out any type of circulating materials


  • 1 week – DVDs, video games, no renewals
  • 1 week – Chromebook, Library of Things, 1 renewal
  • 1 or 2 weeks – Hotspots, no renewals
  • 2 weeks – Playaway Views or Launchpads, Summer Reading Lists titles, no renewals
  • 2 weeks – All other circulating items, 3 renewals

Maximum Number of items:

  • 2 video games
  • 4  DVD’s
  • 5  Audiobooks or Playaways
  • 2  Playaway Views or Launchpads (per family)
  • 25 Total number of items, including books


Items will automatically be renewed on the due date. Exceptions are items that have holds, DVDs, Video games, Hotspots, Library of Things, Playaway Views or Launchpads, Summer Reading Lists titles, and Interlibrary Loans.

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Please refer to Fee Schedule.

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You can fill out an application at the library or online. There is no annual fee for having a card.

Addendum to Circulation Policy

Response to Local or National Emergency or Disaster

Approved March 19, 2020

In the event of a local or national emergency or disaster that impacts the normal operations of the Kingsport Public Library and the community, due dates on materials and fines will be suspended, at the discretion of the Library, until the Library and the community can resume normal operations.

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    1. The Borrower is a registered library patron, 18 years or older, with no fines or fees over $5.00 on their account.
    2. Only one hotspot per household may be borrowed.
    3. Fee for Hotspot is $10 for every 7 days. Payment is due at checkout.
    4. The hotspot may be checked out for 7 or 14 days—there are no renewals.
    5. The fee for overdue hotspots is $5.00 per day for every day the device is not returned.  Cords to the devices must also be returned or fines will be assessed.  These devices cannot be put in the drop box. They MUST be returned to the Circulation desk.
    6. Hotspots are deactivated in two days if they are not returned to the library and the fines will be added to the patron’s account.
    7. There is a $50.00 replacement cost if the hotspot is damaged.  The hotspot MUST be in working condition when it is returned or the cost will be added to the patron’s account.
    8. The Borrower understands that these devices have no filters if children are using them.
    9. The Borrower has read and agreed to the attached Kingsport Public Library policy about internet use especially in regard to pirating, illegal downloads, viewing child pornography, etc.
    10. The Borrower understands that coverage is not guaranteed in all areas.


  • Respect for privacy of others
  • Compliance with copyright laws and licenses for individual date and programs
  • Consideration for the security and functioning of the hotspot device


  • Uses for any purposes that violate applicable federal, state, or local laws including copyright laws
  • Interfering with or disrupting the hotspot device
  • Attempting to gain or gaining unauthorized entry to other computing information or communications sources or devices (hacking)
  • Malicious, threatening, harassing, or obscene behavior or language
  • Misrepresentation of oneself
  • Activities that could cause congestion and disruption of networks and systems

Hotspot Policy Addendum

Fees for Hotspot checkout are waived when alternative funding is available.


    1. The Borrower is a registered library patron, 18 years or older, with no fines or fees over $5.00 on their account.
    2. Only one Chromebook per household may be borrowed.
    3. The Chromebook may be checked out for 7 days- there is one renewal.
    4. The fee for overdue Chromebook is $5.00 per day for every day the device is not returned. Cords must also be returned or fines will be assessed. These devices cannot be put in the drop box. They MUST be returned to a Circulation desk.
    5. There is a $200.00 replacement cost if the Chromebook is lost or damaged. The Chromebook MUST be in working condition when it is returned or the cost will be added to the patron’s account.
    6. The Kingsport Public Library is not responsible for damage to any removable device or loss of data that may occur due to malfunctioning hardware or software.
    7. The Borrower has read and agreed to the attached Kingsport Public Library policy about internet use especially in regard to pirating, illegal downloads, viewing child pornography, etc.


  • Respect for privacy of others
  • Compliance with copyright laws and licenses for individual date and programs
  • Consideration for the security and functioning of the device


  • Uses for any purposes that violate applicable federal, state, or local laws including copyright laws
  • Interfering with or disrupting the device
  • Attempting to gain or gaining unauthorized entry to other computing information or communications sources or devices (hacking)
  • Malicious, threatening, harassing, or obscene behavior or language
  • Misrepresentation of oneself
  • Activities that could cause congestion and disruption of networks and systems
  • Installation of software or altering, deleting, or copying any software or changing the existing configuration

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The Library Commission has established this code to make everyone’s use of the library as pleasant and as productive as possible. The Commission and staff enthusiastically support the library’s role as a public institution open to all people. We strive to offer high quality service free of bias and favoritism in a clean, comfortable, and safe environment.

The following are required of everyone using the library:

  • Children ages 12 or younger should be under the supervision of a parent or adult caregiver who assumes responsibility for the child during his/her entire stay in the Library.
  • Civility and respect for the rights and feelings of others
  • Adherence to library policies, procedures, and guidelines
  • Cooperation with reasonable requests by library employees, law enforcement, and volunteers
  • Personal hygiene sufficient to avoid offending or disturbing others
  • Appropriate use of library equipment, furniture, materials, and other resources
  • Appropriate attire, including shoes and shirt
  • Courtesy in the use of communication devices so that neither telephone ringing nor conversations disturb others
  • Willingness to open briefcases, parcels, purses, etc. to enable staff to determine if library materials have been properly checked out
  • Personal belongings may not obstruct aisles, walkways, or seating for other patrons and may not be left unattended at any time. The library is not responsible for users’ personal property.
  • Food/snacks are restricted to designated “food zones” within the library
  • Covered beverages are allowed except around electronic devices (including computers), Palmer Room materials, and in the Archives.

The following items are not permitted in the library or on library grounds:

  • Weapons
  • Illegal drugs
  • Alcohol
  • Pets (except animals trained to assist people with disabilities)
  • Bicycles may not be brought or parked inside the library

The following activities/behaviors are not permitted in the library or on the library grounds:

  • Leaving children and/or animals unattended in parked vehicles or on library property
  • Loitering or sleeping in or on the grounds of the library
  • Using restrooms for preparing food, bathing, doing laundry
  • Bringing in trash or littering
  • Smoking, vaping, chewing, or any other use of tobacco-related products
  • Unapproved solicitation of any type inside the library
  • Use of skates, skateboards, BMX bikes or similar devices on library property
  • Loud, abusive, or offensive language
  • Violence or the threat of violence
  • Public intoxication; disorderly behavior
  • Any actions which are in violation of City, State, or Federal laws and regulations

This code applies to the use of the library in person, by telephone, through computer networks, or other means as may be available. Any exception to this Code shall only be made with the permission of the library director or their designee. Individuals’ failure to comply with this code may result in their temporary exclusion from the library and library grounds.

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  1. In keeping with its mission to provide information through appropriate means, the Kingsport Public Library & Archives (hereafter referred to as “the Library”) offers public access to the Internet for the purpose of expanding and enhancing information resources.
  2. Internet users access the Internet at their own discretion and are responsible for their own searches. Not all information found on the Internet is reliable, current, or accurate, and users are encouraged to make use of links from reliable sites such as are created by libraries, universities, and public agencies.  The Library is not responsible for the content or availability of any Internet Web Page that the Library did not create.  As with other materials available within the Library, authorizing and overseeing use by children is the responsibility of the parent(s) or legal guardian(s).
  3. This service is equipped with an Internet filter.  The purpose of the filter is to promote use consistent with the nature and function of the Library, and to encourage a public work area that is inviting and non-threatening for all.  Please be advised that no filtering software is completely effective and the Library does not dictate how the filter functions.  While the filter will restrict access by minors to text or graphics that are obscene, child pornography or inappropriate or harmful matter on the Internet and World Wide Web, no filtering software is completely effective.
  4. The Library cannot guarantee users confidentiality or privacy when accessing the Internet in a public area.  Internet users are asked to show common courtesy towards other users.  Users are also advised to be cautious about information they provide to others over the Internet.  When using a web-based e-mail service, minors should be careful not to give out identifying information such as their home address, school name or telephone number without their parent’s or guardian’s approval.  Minors should never arrange a face-to-face meeting with someone via the computer without their parent’s or guardian’s approval.  Minors should not respond to messages that are suggestive, obscene, threatening or that make them uncomfortable.  Remember that people online may not be who they say they are.
  5. Users under 13 years of age may use the Internet accessible computers only under the supervision of a parent or guardian, or an adult authorized in writing for this purpose by the responsible parent or guardian.  Users 13 and older must read and click “Accept” on the posted Internet Use Policy page to access the internet. Parents designate whether internet access is allowed for minors.
  6. This service is provided on a first-come, first-serve basis.  Authorized Library personnel may reserve use for public training purposes, provided at least one computer is still available for public walk-in use.  Overall time limit per day for Internet is 90 minutes. Laptops may be checked out for 4 hour increments on a first-come, first-serve basis.
  7. Patron must use their OWN card. If they uses someone else’s card, that person’s card, as well as the patron’s card, will be blocked.
  8. Users may print pages at the cost listed in the Library’s Fee Schedule as approved by the City of Kingsport Board of Mayor and Aldermen.
  9. Use of the Internet for purposes or activities that violate Federal, State, or local laws is prohibited including, but not limited to, those laws related to obscenity, libel, or copyright infringement.  Use of library computers to send, receive or display inappropriate material, defined as text or graphics which may reasonably be construed as obscene, is prohibited.  Any use of the Internet that causes Library staff to reasonably suspect that such use violates these laws will be reported to the appropriate law enforcement agencies for investigation and possible prosecution. Users must follow all library policies while using the internet.
  10. Internet access is not to be used to install software or files, change settings or configurations, violate another person’s privacy, engage in any activity that is loud, disruptive, or offensive to others, or engage in any activity that can be construed as vandalism, either of the Library’s computers or remote computers.  Unauthorized access or hacking into the library’s system is not allowed.
  11. The library provides free, unsecured wireless Internet access for public use. Security for personal wireless devices rests solely with the owner of the wireless device. The library is not responsible for damage to users’ storage medium or electronic devices or for any loss of data, damage, or liability that may occur from use of the library’s computers. Personal use of the library’s public wireless access will conform to policies regulating other types of public Internet access provided by the library.
  12. The Library reserves the right to suspend or terminate Internet access privileges for anyone not adhering to this policy.

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  1. Laptop computers for in library use can be checked out to users 18 and older with a government issued photo identification card. The identification card must be left at the Palmer Room desk while the item is checked out.
  2. The laptop for in library use can only be used inside the library building.  Patrons will be issued a laptop lock to use to secure the laptop. Laptops may not be taken into the restrooms.
  3. If a laptop for in library use is removed from the building, the police will be notified and the borrower will be denied future borrowing privileges.
  4. A patron may borrow only one laptop at a time.
  5. Laptops are available on a first come, first served basis.  They may not be reserved in advance.  Laptops will not be checked out less than one hour before the library closes.
  6. Laptops for in library use may be checked out for four (4) hours at a time. Time may be extended at the discretion of the staff. Laptops must be returned to staff at the Palmer Room desk 30 minutes before the library closes.
  7. Borrowers may not install software or alter, delete, or copy any software on the laptop or change its existing configuration.
  8. Borrowers must use a flash drive to save their work or send it via an email attachment.  When the computer session is ended, the files are automatically deleted.
  9. Black and white and color printing from the laptops is available through a wireless connection. Fees are charged for all prints.
  10. The borrower has full responsibility and fiscal liability for all costs associated with damage to the laptop computer or its associated peripheral equipment during the period it is checked out or its replacement costs should it be lost or stolen.
  11. The Kingsport Public Library is not responsible for damage to any removable device or loss of data that may occur due to malfunctioning hardware or software.
  12. By checking out a laptop, users agree to follow all library policies

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In keeping with our mission “to grow and develop with the community to meet the people’s cultural, educational, and informational needs…”, Kingsport Public Library (KPL) participates in various social media applications that allow virtual communication between Library staff and the community. Such applications may include, but are not limited to, blogs, Facebook, Twitter, and YouTube.

Content posted by Library staff to KPL’s social media sites shall be professional and reflect positively on the Library as well as the City of Kingsport, its staff, volunteers, and services. Library staff shall check facts, cite sources, present balanced views, and acknowledge and correct errors when publishing any content.

KPL does not collect, maintain or otherwise use personal information stored on any third part site in any way other than to communicate with users on that site, unless granted  permission by users for Library contact outside the site.

Comments and postings are welcome on the Library’s social media sites. While the Library recognizes and respects differences of opinion, postings will be monitored and reviewed for content and relevancy by Library staff. Postings that fall within any of the following categories will be removed, and the person(s) posting such content may be blocked from making subsequent comments:

  • Obscene or racist content
  • Personal attacks, insults, or threatening language
  • Potentially libelous statements
  • Plagiarized or copyrighted material posted without permission or authority
  • Private, personal information posted without consent
  • Comments totally unrelated to the topic of discussion
  • Hyperlinks to material unrelated to the discussion
  • Commercial promotions or spam
  • Organized political or religious activity
  • Photos or other images that fall in any of the above categories

In addition, KPL reserves the right to edit or modify any posting or comment for space and content, while retaining the intent of the original post. The Library shall also be granted the right to reproduce comments in other public venues.

Kingsport Public Library assumes no liability regarding any event or interaction that takes place by any participant in any KPL-sponsored social network service, and does not endorse or review content outside the “pages” created by KPL staff

Participation in KPL social media services implies agreement with all Library policies. As with more traditional resources, KPL does not act in place of, or in the absence of a parent or guardian and is not responsible for enforcing any restrictions which a parent or guardian may place on a minor’s use of such services.

The role and utility of social media sites will be evaluated periodically by Library staff, and may be terminated at any time without prior notice.

This policy was partially adapted from the Social Media Policies of Ames Public Library, Bedford Public Library System, and Johnson City Public Library.

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The Kingsport Public Library maintains a display case and bulletin boards for the exhibit of and posting of materials; and designated areas (such as literature racks and spaces on countertops and tables) for the passive distribution of information.

  1. Bulletin Boards and Display Case
    • Large bulletin board next to Circulation and Display Case in Lobby:
      • Library/Archive programs and events (including area Library events)
      • Friends of the Library programs and events
      • Friends of the Archives programs and events
      • Other government entity information (such as the City of Kingsport, State and Federal governments)
    • All other bulletin boards:
      • Library/Archive programs, services, and events
      • Friends of the Library and Friends of the Archives programs, services, and events
  2. Pamphlet Racks
    • Small pamphlet racks on and around Circulation desk reserved for materials about:
      • Library/Archive programs, services, and events
      • Friends of the Library and Friends of the Archives programs, services, and events
    • Large pamphlet rack near Circulation desk:
      • Other organizations may provide dated materials for passive distribution. All items must fit inside the pamphlet rack (8 ½” x 11”). They cannot be taped to the bottom or sides. Passive distribution means leaving the materials with Library staff for Library visitors, if they so choose, to review and/or take with them. Passive distribution does not include verbally or visually (by means of signs, placards, etc.) encouraging Library visitors to review or take any materials with them.
  3. Newspaper Racks
    • Newspaper rack in periodical/reading area of Library:
      • Newspapers to which the Library subscribes
    • Individual newspaper racks in lobby reserved for:
      • Free publications that provide information about local history, arts, or events. These racks are provided by the publication vendors and are subject to an annual evaluation by the Library Policy Committee and Library Manager to determine if they will continue to be accepted at the Library.
  4. General Prohibitions:
    • The following items may not be posted on bulletin boards or left in pamphlet areas:
      • Materials that support or oppose any current or pending ballot measure (except one pertaining to the Library) or political candidate. The Library is not intended to be a forum for the support or opposition of political candidates or ballot measures. Official election information is made available in the Library.
      • Materials asking Library visitors to sign a petition or letter are not permitted because it is not consistent with passive distribution.
  5. Terms for Use
    • All materials exhibited, posted, or distributed must comply with this policy and any other applicable Library regulations or guidelines. No other materials may be exhibited, posted, or distributed.
    • To ensure equitable access to limited display space available, the Manager (or designee) may establish criteria regarding posting and distribution of material, including:
      • The maximum size of material to be posted or distributed is 8 ½” x 11”
      • Items will be removed after the date of the event
      • The frequency with which material may be posted or displayed by the same organization
      • Size can be restricted if deemed necessary to maximize available space. All Library and/or City activities will take precedence over non-Library activities, publications, or displays.

All posting and placement of materials in distribution areas and display case shall be done by personnel from the Kingsport Public Library or by their designees. No advertisements of personal services or sale of products will be accepted. Organizations requesting posting or distribution shall not themselves post or leave materials in distribution areas.

Materials left for posting or distribution without authorization from the Library will be discarded.

The Library assumes no responsibility for the preservation or protection of materials displayed, posted, or distributed. Bulletin board and pamphlet materials will not be returned.

Authorization will be based upon the provisions of this policy and will not be based upon the viewpoint, beliefs, or affiliations of the groups or the viewpoints expressed in the materials. Posting or distribution of any such materials in the Library does not indicate Library endorsement of the ideas, issues, or events promoted by those materials.

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The Kingsport Public Library has three meeting rooms – the Mead Auditorium (capacity 150), the Board Room (capacity 12), and the Media Station (capacity 5) which are available for use by groups, organizations and businesses.  Applicants will be considered on a first-come, first-served basis.  Permission to use the library’s public meeting rooms does not imply endorsement of the aims, policies, activities or affiliation of any such group or organization.

Library meeting facilities cannot be used for any purpose contrary to local, state, or federal law.

  • Groups using library meeting rooms agree to abide by all library policies.
  • Meeting rooms are available for use during normal library hours
  • Commercial groups wishing to use library facilities must complete an application form which will be approved or disapproved. Application forms are available at the reference desk or online.
  • Reservations are taken in one hour increments.
  • The library provides free Wi-Fi
  • Non-library related groups may not make sales or promotions of products or services, or charge an admission fee at the door for the event. This includes, for instance, not selling consumer goods such as baskets, housewares, jewelry or cosmetics.
  • Sign-in of attendees shall only be for statistical purposes and no follow-up contact may be made at the sponsor’s initiation. This includes, for example, informational seminars intended to generate future clients for a company or individual
  • No fees, dues, or donations may be charged, solicited or collected by meeting room users for any programs taking place at the library
  • Fund raising events or solicitation of any kind are not permitted unless sponsored by the Friends of the Kingsport Public Library
  • Rooms are not to be used for private social events, such as weddings, receptions, graduation parties, family reunions, baby showers, birthday/anniversary parties, etc.
  • Children’s groups may be scheduled, provided they are supervised by an adequate number of adult sponsors.
  • The library’s name may not be used in promotional materials unless permission is given by the Library Manager
  • Groups may not give the library’s telephone number as a contact for further information.
  • The meeting must be held within the confines of the meeting room and shall not cause a disturbance to those using the library’s public areas.
  • The person making the reservation will be held responsible for the conduct of those attending the meeting
  • Meeting rooms must be vacated 15 minutes before the library’s posted closing and the premises left in good condition. Room cleanup is the responsibility of the group that has used it.
  • Groups and individuals are responsible for carrying their own materials and equipment into and out of the building.
  • The library will make reasonable attempts to accommodate groups’ needs but meeting group users may be responsible for arranging tables and chairs in whatever configuration is best suited to the occasion. However, at the conclusion of the event, the furniture may be left as the group arranged it.
  • Groups using A-V equipment must provide such equipment unless arrangements have been made to use equipment owned by the library. The operation of any A-V equipment is the responsibility of the group using the meeting room and not the responsibility of the library staff.
  • Food is permitted in the auditorium and the board room.
  • Use of the kitchen must be reserved at the time of the booking. There is no additional fee for this.  Kitchen cleanup is the responsibility of the group that has used it.
  • Rooms cannot be scheduled more than three months in advance.
  • If a group is more than 30 minutes late for a scheduled reservation, the entire reservation is forfeited.
  • The Library reserves the right to change, cancel, or revoke reservations for meeting rooms for any reason. If changes or cancellations are necessary, the Library will provide the affected group with as much notice as possible.
  • Fees are payable by cash, check, or credit at the time of use.
Non-commercial, non-profit use $0
Commercial use $25
Non-commercial, non-profit use $0
Commercial use $15


  • An organization using library facilities, furniture and equipment is liable for any damage to the facility and/or equipment.
  • The library assumes no responsibility for personal injury and/or damage to or loss of property of organizations or individuals incurred while using the meeting facilities. This includes personal property of attendees.
  • Advertisements, announcements, press releases, flyers, etc. relating to non-library sponsored meetings shall not imply that the meeting is sponsored by the library.

Failure to abide by these rules for meeting rooms use may result in revocation of meeting room use privileges.

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Kingsport Public Library makes every effort to protect the privacy of library users. The library is guided by Tennessee State law regarding the privacy of patrons of the library, specifically Title 10, Chapter 8 of the Tennessee Code Annotated; Confidentiality of Library Records. The code reads as follows:

No employee of a library shall disclose any library record that identifies a person as having requested or obtained specific materials, information, or services or as having otherwise used such a library.

Kingsport Public Library also adheres to the American Library Association Code of Ethics that states in Article III:

We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.

This policy establishes guidelines for the protection of personally identifiable information contained in library records or accessible in the library or through its computer systems.

Confidentiality of Library Records

Kingsport Public Library staff will not respond to any request by a third party for personally identifiable information about any library user. Such information includes database search records, reference interviews, email requests for information, circulation records, interlibrary loan records, and other personally identifiable uses of library materials, facilities, or services.

Personally identifiable information may be released only to a law enforcement agency after presentation of an order by a court of competent jurisdiction issued in proper form (a court issued subpoena or search warrant) and/or under the provisions of the USA Patriot Act.


The Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act (USA PATRIOT Act) became law on Oct. 26, 2001. Under provisions of the act, the Federal Bureau of Investigation (FBI) and law enforcement officials may seek court orders for library records for investigations relevant to national security or terrorism. Libraries or librarians served with these search warrants may not disclose, under penalty of law, the existence of the warrants or the fact that records were produced as a result of the warrants. Key provisions of the Patriot Act were renewed for four years in the PATRIOT Sunsets Extension Act of 2011.

Personally Identifiable Information

  1. Circulation Records: Kingsport Public Library will collect only the information needed to contact library users, such as mailing address, email address, phone number, driver’s license number, etc., in order to ensure the proper notification, lending, and return of library materials and the collection of fines. Records will be retained for the shortest length of time necessary to facilitate library operations.
  2. Library cardholders submit their name, email address, postal address, telephone number or other identifying information in order to receive library services such as borrowing privileges, access to internet stations, receiving personal responses to questions, receiving library or Friends of the Library promotional materials, or being added to specific mailing lists. The library does not sell, rent or otherwise distribute information to outside parties except for possible uses related to the recovery of materials, and then in the most restrictive way possible to accomplish their purpose.
  3. Reference questions are retained only for the purpose of statistics and to assist with follow up queries from clients. The questions themselves and any personal information such as names, email addresses, telephone and fax numbers submitted with the questions are confidential and are treated as other library user information under provisions the Confidentiality of Library Records policy above. Email questions will be deleted on a regular basis.
  4. Searches of the online public access catalog (OPAC): The library does not require personal information to use the OPAC. Once a search is completed, a patron may clear their own search history. The search history is also erased automatically whenever the web browser is closed. The software does not retain a copy of any search.
  5. Electronic databases and the internet: When patrons use their library card to reserve a computer, no paper record with the patron’s information is generated. When the patron logs off of a library computer, the software erases all history of their research and activity. In locations where a paper reservation list is generated by library staff, all paper records are discarded quarterly and kept confidential pending destruction. Library patrons should be aware that the Kingsport Public Library and other Tennessee library organizations license commercial databases from a variety of vendors. The library will make reasonable effort to restrict electronic database vendors from collecting and using identifying personal information of library users, however it provides no guarantee that personal information will not be shared with third parties.
  6. Interlibrary Loan Records: Patrons may borrow items not owned by the Kingsport Public Library from other libraries within Tennessee and nationally. Interlibrary loan records will be retained for the shortest length of time necessary to facilitate library operations and will be kept confidential and be destroyed.
  7. Reference Interviews: A reference interview occurs when a patron looking for information approaches a library staff member, who interviews the patron in order to narrow down the specific information needed. Patron information will be retained for the shortest length of time necessary to facilitate reference services. Written patron information will be kept confidential and be destroyed.
  8. Security Cameras: Security cameras are installed throughout the library to assist staff and security personnel in monitoring and quickly responding to situations affecting the health and safety of library visitors and staff. Video from security cameras are kept on file for 120 days, unless an incident occurs that requires holding the file longer. Security camera video files are only made available through a subpoena.

 Public Relations, Social Media and Digital Resources

The library maintains a dedicated web site and other related social media accounts. The library may post pictures or videos of library programs and events on these sites in order to promote the events themselves or to promote the library in general. Being an information agency in the digital age, the library views these activities as an important component of connecting with the community. However, the library also recognizes a balance must be struck to also respect and protect the privacy of library patrons. Therefore, the following restrictions will apply to posting pictures of library events:

  1. The library shall refrain from posting single-person close-up pictures of any individual without written permission from the individual.
  2. The library shall not name, or tag, any individuals in photographs or videos posted on library social media without written permission.

The library may also select photographs of events for promotional purposes in print media, such as annual reports, adhering to the same privacy criteria.

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 R.E.A.D. (Reading Education Assistance Dog)

Call 229-9366 to register your child in an available time slot.

Have fun, make a new (canine) friend, and improve your reading skills. Independent readers in grades 1-5 are invited to read to a socialized, experienced therapy dog with the dog owner. Children can bring their own books or choose a book from the library when you arrive. There are a limited number of time slots, so please check carefully that you will be able to come for the session you select. Note it on your calendar. Thank you.

Click here to download and fill out the Registration Form and return it to the library.

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Requesting materials

The Kingsport Public Library will request materials to borrow that are not obtainable from Kingsport Public Library’s collection, reciprocal borrowing, or purchase.  Requests will be pursued in-state, then within the United States, until all possible known sources have been exhausted, time restriction is exceeded, or the cardholder cancels the request.


  • The privilege of requesting material through Interlibrary Loan Services is limited to Kingsport Public Library cardholders with a valid library card.
  • Abuse of the interlibrary loan service or material will result in suspension of the cardholder’s interlibrary loan privileges.

Terms of the loan:


The cardholder may have a maximum of three active requests.

Patron responsibility

  • The cardholder is responsible for any accepted fees associated with the requested material, billing for lost or damaged material, or fine accrued for overdue material.
  • Borrowed materials are to be returned to the reference desk by the date stated on the Interlibrary Loan information label, unless a renewal has been requested and approved, then the new due date will apply.
  • Borrowed materials are not to be returned in the book drop or to the circulation desk.
  • A lending library may recall their material at any time.  Upon notification of a recall, the material must be returned promptly.


The cardholder will be notified of the request’s status when the material arrives or upon the cancellation of the request, by the cardholder’s stated preference or contact information in the cardholder’s registration.

Material Availability

The material will be available at the reference desk until the loan’s due date, when it will be returned to the lending library.

Loan period

Length of the loan varies dependent on the lending library’s requirements.


If the lending library allows renewals, a renewal may be requested.  Borrowers may request renewals through the Kingsport Public Library 5-7 days ahead of the due date stated on the Interlibrary Loan label.


The lending library may place conditions on the lending of the material.  The most common conditionals are “in-house use only” or recall of material.  Kingsport Public Library will honor these conditions.

Supplying Materials


The Kingsport Public Library Interlibrary Loan Services will accept requests through Tennessee State Library and Archives Share-It site, FAX, email or U.S. Mail from other libraries, not individuals.

Use of an ALA request form is preferred when sending request by FAX, email or U.S. Mail.

Materials available for Loan

A majority of the library’s collection is available for requests, with restrictions on new/popular materials, non-circulating material, microforms, genealogy, local history, Playaways, Playaway Views, and rare materials.


  • There is no charge for the loan of returnable materials.
  • Copies of material up to 10 pages will be provided free of charge.
  • Any charges that are accrued will be in the form of a bill or invoice (see fee schedule for costs).


  • Returnable items shipped in Tennessee will be by courier provided through the Tennessee State Library and Archives or by mail.  Materials shipped outside of Tennessee will be sent by USPS or UPS.
  • Non-returnable copies will be sent by one of the following methods: email, U.S. Mail or FAX.

Loan period

  • The following materials are available for Interlibrary Loan from the Kingsport Public Library.
    • Circulating books (except new items on the new book shelf)
    • Circulating periodicals
    • Circulating audio-visual materials (DVDs, audiobooks)
    • Limited photocopies from non-circulating materials in compliance with copyright laws.
  • Most returnable materials are loaned for 28 days, with the possibility of 1 renewal.

Exceptions are possible.  DVDs will be loaned for 2 weeks.

The Interlibrary Loan Policy will be reviewed and revised every three years by the Kingsport Public Library Commission.

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The Kingsport Public Library’s mission is to meet the needs of the community, changing and adapting as the needs of the community change and adapt. In a quickly changing world it is important that people achieve literacy across multiple platforms (traditional reading, digital skills, etc.) and are able to think creatively and innovatively to solve problems and work in occupations that do not currently exist. A Makerspace encourages innovation and invention in a social environment, builds a culture of experimentation and hands-on learning, and often incorporates digital skills.

Use of some of the tools and resources in the Makerspace may have an additional Use policy and/or Use agreement that must be signed prior to use.

All Makerspace users must comply with the policies of the Kingsport Public Library including but not limited to the Code of Conduct, Internet Use, the Makerspace Policy, and any policies or signage relevant to the specific piece of equipment being used.

Tools and equipment are available on a first come, first served basis.

Some equipment requires training and the signing of a Use Agreement before use. Makers may not use these pieces of equipment until training and certification requirements are met and the Use Agreement signed. Certification and signing of the Use Agreement will be documented and only needs to be completed once.

When using equipment without a training requirement in the Makerspace, the Maker certifies that they are capable of using the equipment in a safe and appropriate manner and must follow the guidelines listed on the equipment’s usage sheet. Staff may not be available to assist with the use of the equipment.

If a Maker is found to be using tools or resources in an unsafe manner they may be asked to stop working and leave the Makerspace for the day.

Kingsport Public Library is not responsible for any defects or the quality of the equipment in the Makerspace. If any of the equipment begins to act incorrectly or unsafe, discontinue use and notify the Library staff.

Tools used in the Makerspace must be returned to their original location in a clean state. The workspace also needs to be cleaned before a Maker leaves.

Kingsport Public Library does not accept any responsibility if a project is destroyed, does not print correctly, or does not work.

Kingsport Public Library is not responsible for files or projects left behind.

Kingsport Public Library reserves the right to halt, delete, or disallow creation of items that violate Kingsport Public Library policy, including but not limited to the creation of weapons, pornography, or illegal items.

Makers may bring their own material for some equipment, but staff must approve all user-supplied materials before they are used on the equipment. Kingsport Public Library staff reserve the right to disapprove certain materials at their discretion.

Kingsport Public Library may charge for materials and/or charge a fee for use of some equipment to cover the cost of materials and upkeep. Please see the Fine and Fee schedule and specific equipment usage policies.

The library assumes no responsibility for personal injury and/or damage to or loss of property of organizations or individuals incurred while using the makerspace.

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Mission: To meet lifelong cultural, educational, and informational needs in a welcoming setting.

Vision: The Kingsport Public Library and Archives will inspire and sustain a literate citizenry, enhancing lives through knowledge and information. We will offer outstanding customer service and will be a gateway to learning for all ages, offering a wide spectrum of services, materials, and programming to enhance the quality of life and economic development in our community.

Goals of Materials Selection:

  • To maintain a well-balanced and broad collection of materials for information, reference, and research.
  • To provide materials for education and enlightenment of the community.
  • To provide recreational resources.

Authority and Responsibility of Collection Development

The ultimate authority for collection development, whether by purchasing or other means, is delegated to the Collection Development Librarians who operate within the framework and guidelines of the Collection Development Policy approved by the Library Manager and the Library Commission. The Adult Services Librarians are charged with the responsibility of selecting adult materials and reference materials. The Youth Services Librarians are responsible for selecting age-appropriate youth materials for both children and young adults. The responsibility of selection may be delegated to any professional, qualified staff under the direction of the Collection Development Librarian. Suggestions from readers are welcome and given consideration within the framework of the Library’s policies.

Materials Selection Process:

Each type of material must be considered in terms of its own excellence and the audience for whom it is intended. No single standard can be applied in all cases. Some materials may be judged primarily in terms of artistic merit, scholarship, or value to humanity; others are selected to satisfy the informational, recreational, or educational interests of the community.
Reviews in professionally recognized periodicals, booklists by recognized authorities, and the advice of competent professionals in specific subject areas are also used in materials selection. The Library keeps the collection vital and useful by retaining or replacing essential materials, and by removing, on a systemic and continuous basis, those works that are worn, outdated, or no longer in demand.

Titles are not excluded from selection on the basis of moral, racial, religious, sexual, or political prejudice. There should be the fullest practical provision of materials presenting all points of view concerning issues of our times – international, national, and local. Materials of sound factual authority will not be excluded or removed from Library shelves because of partisan or doctrinal disapproval. Materials are evaluated on the significance of the entire work, not on selected passages or selections.

Criteria for Selection:

The Library will consider acquisitions, purchased or donated, in terms of the following:

  • Funding for materials
  • Relevance to the Library’s mission and vision
  • Informational and recreational needs of the users
  • Local demand
  • Current usefulness or interest
  • Community surveys
  • Authority and accuracy
  • Importance as a record of the times
  • Standard of quality in content and format
  • Price
  • Space available
  • Availability of the information through interlibrary loan or online
  • Relevance to the City of Kingsport

Duplicate items will be collected only as demand dictates. Duplicates will be retained as long as space is available.

Providing textbooks is generally held to be the responsibility of the schools. Textbooks should be purchased for the collection when they supply the best or only source of information on the subject.

Scope of the Collection:

The Library provides materials and services that reflect the diverse educational, informational, and recreational needs of its users. By doing so, the Library provides access to content through print, multimedia, and technology. The Library recognizes that patrons have different learning styles and preferences for how they receive information. Therefore, the Library provides materials in a variety of formats, including:

Print: such as hardcover, paperbacks, magazines, and newspapers

Non-Print: such as audio, video, and microfilm formats

Digital Resources: such as online databases, digital books and recordings, digital archives, and the internet

Maintenance of Collection:

An ongoing evaluation of materials will be systematically followed to assess, replace, update, and weed the Library’s collection. Items will be repaired or replaced as needed and as funding allows. Items that are removed from the collection will be discarded and will be considered for sale to the public. Items not sold will be disposed of in the most efficient manner, recycling when possible.

Materials will be weeded based on the following criteria:

  • Obsolete information
  • New editions
  • Poor physical condition
  • Subject matter is no longer relevant to current patron needs and interests
  • Availability of the information online
  • Space limitations
  • Duplication

Challenged Materials


It is the Library’s responsibility to build a collection that includes materials and information on current and historical issues that represent a wide range of views. The Library makes its collections and services equally available to every member of the community the Library serves. The Library resists all attempts to limit free expression of ideas or access to those ideas. The Library endorses the Library Bill of Rights, the Freedom to Read Statement, the Freedom to View Statement, and the Intellectual Freedom Statement of the American Library Association.


Parents and legal guardians are responsible for the reading and viewing of Library materials by their children. While a person may reject materials for themselves and for their children, they cannot exercise censorship to restrict access to the materials by others.

Reconsideration Procedures:

Library users occasionally question titles that have been selected for the collection. Persons seeking the reconsideration of Library material may complete a “Request for Reconsideration of Library Material” form. Upon receipt of the form, the Library Manager and the Library Commission will review the request based on the Library’s objectives, mission, vision, the Collection Development Policy, the Library Bill of Rights, and the American Library Association guidelines on Intellectual Freedom. After review, the person who submitted the form will be notified of the Library Manager’s decision.

Gifts, Memorials, and Donations

Gifts shall meet the same selection criteria as purchased materials. Gifts are accepted subject to the following limitations: the Library retains unconditional ownership and the Library makes the final decision on acceptance, use, or disposition of the material. A receipt for gifts will be issued, but no value will be place on the gift by Library staff. Monetary donations will be accepted for the purchase of materials following the same criteria for selection as set forth in this policy.

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  • Black and white copies – $0.15
  • Color copies – $0.50
  • 3D printing $1.00 per request for set-up plus $0.15 per gram of filament used
  • Magnets – $0.50
  • Buttons – $0.25
  • Cricut page – $1.50
  • Laminator – $0.05 per inch of material
  • Fax – $1.00 per page
  • Fee for Hotspot is $10 for 7 days. Payment is due at checkout.
Non-commercial, non-profit use $0
Commercial use $25
Non-commercial, non-profit use $0
Commercial use $15

Overdue Fines

  • $.20/day for most items
  • $1.00/day for DVDs, and $5.00/day for Playaway Views and Hotspots

The maximum overdue fine for each item per category:

  • Books, Audiobooks, DVDs, Playaways – $5.00
  • Playaway Views and Hotspots – $25.00


  • Lost library card – $1.00 first time, $5.00 subsequently
  • Lost or damaged item – Cost of the item plus $10.00 processing fee
  • Interlibrary Loan – Usually no fee, but may vary according to the Lending Library’s policies
  • Returning DVD to book drop – $3.00 plus any damages
  • Returning Playaway View or Hotspot anywhere other than to Library staff – $5.00 plus any damages

Replacement cost for missing materials

  • Adult book – $25.00
  • Reference/TR – $75.00
  • Paperback (all collections) – $5.00
  • CD (all collections) – $15.00
  • CD album (all collections) – $1.25
  • Book on CD (all collections) – $40.00
  • Book on CD disc replacement (all collections) – $6.25
  • Book on CD album (all collections) – $6.25
  • Book on CD album (12 capacity) – $11.33
  • Book on CD sleeves (all collections) – $0.50
  • MP3 CD (all collections) – $40.00
  • DVD/Video (all collections) – $15.00
  • DVD album (1 capacity) – $5.00
  • Playaways (all collections) – $40.00
  • Playaway battery lock (all collections) – $0.49
  • Playaway case (all collections) – $2.99
  • Magazine (all collections) – $3.00
  • J Book – $ 15.00
  • Playaway View – $99.99
  • Playaway View cord – $14.00
  • Playaway View album – $2.99
  • Book cover – $1.00
  • Tattle strip – $0.25
  • AV Sleeve insert – $0.25
  • Barcode – $0.25
  • Classification stickers – $0.25
  • Hotspot – $50.00
  • Hotspot USB cable – $10.00
  • Hotspot Charger – $10.00
  • Hotspot Carrying Case – $5.00
  • Chromebook – $200.00
  • Charger – $15.00
  • Wireless Mouse – $15.00
  • Carrying Case – $15.00

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